1. Home
  2. FAQ
Help Centre

3djl FAQ –
Your Questions, Answered

This page covers the most common questions from Filipino players about 3djl — from opening an account and making a PHP deposit to understanding withdrawals, sports betting, slot games, and VIP rewards. If you can't find what you're looking for here, our support team is available 24/7 at [email protected].

Account Deposits Withdrawals Betting Games VIP Security
Account

Account & Registration

Head to the Register page, fill in your name, Philippine mobile number, email address, date of birth, and a password. You'll receive an OTP on your mobile to verify your number. Once confirmed, your account is active and ready to use. The whole process takes under two minutes.

Yes. You must be at least 21 years old to register and use 3djl. Your age is verified during the KYC process, which is required before any withdrawal can be processed. Accounts belonging to individuals under 21 will be closed without exception.

No. Each person may only hold one active 3djl account. Creating duplicate accounts violates our Terms and Conditions and can result in all associated accounts being suspended. If you've lost access to your existing account, contact [email protected] instead of registering a new one.

KYC (Know Your Customer) verification requires a valid government-issued Philippine ID — such as a passport, driver's licence, UMID, PhilSys ID, or SSS card. You may also be asked to provide a recent proof of address. KYC is only required before your first withdrawal; you can deposit and play before completing it.

Contact our support team at [email protected] with your registered mobile number or email address. The team will verify your identity and assist you in regaining access. Do not register a new account — it won't restore your previous balance or history and may result in both accounts being suspended.
Deposits

Deposits & Funding

3djl accepts Philippine e-wallets and local bank transfers for deposits. All transactions are processed in Philippine Peso (PHP). Credit cards and cryptocurrency are not accepted as wagering payment methods. Visit the Deposit page for the current list of supported channels.

Most deposits via local e-wallets and online banking are credited to your 3djl wallet quickly. Processing times can vary depending on your payment provider and network conditions. If a deposit hasn't reflected after a reasonable time, take a screenshot of your payment confirmation and contact support with your transaction reference.

Minimum deposit amounts may vary by payment method. Check the Deposit page for the current minimums per channel. There is no maximum limit on how much you can deposit, though you can set your own deposit limits from your account settings as part of responsible gaming.
Withdrawals

Withdrawals & Payouts

Log in to your 3djl account and go to the Withdrawal section. Select your preferred payment channel, enter the amount in PHP, and submit. Withdrawals are sent to the same payment method used for your deposit wherever possible. KYC must be completed before your first withdrawal is processed. See the Withdrawal page for full details.

Withdrawal processing times depend on the payment method and whether your KYC is fully verified. Local e-wallet and bank transfer withdrawals in PHP are typically processed within standard business timelines. If your withdrawal is taking longer than expected, contact support with your withdrawal reference number.

Withdrawals can be held for several reasons: pending KYC verification, account security checks, or a self-exclusion period currently in effect. Log in and check your account status, or email [email protected] with your registered details for a specific update on your case.
Betting

Sports Betting

3djl covers a wide range of sports popular with Filipino bettors — Basketball (PBA, NBA, and international leagues), Boxing, Football, Volleyball, and Esports. International events across tennis, cricket, and other major sports are also available. Visit the Betting page for current markets.

Yes. 3djl supports live in-play betting on selected sports markets. Odds update in real time during the game, giving you the option to place bets or adjust your position while the action is happening. Log in and check the live markets under the Betting section.

Winnings are calculated based on the odds at the time your bet was placed, multiplied by your stake in PHP. Once the event result is confirmed, winnings are credited to your 3djl wallet automatically. You can then withdraw to your preferred local payment method or use the balance for further bets.
Games

Slot Games & Live Casino

3djl offers slot games (classic reels, video slots, and jackpot titles), live casino tables (baccarat, blackjack, roulette, and poker with real live dealers), eBingo, and sports betting — all accessible from a single account. Browse the full game catalogue after logging in, or check the Slot Games page.

Yes. All slot games and live casino titles on 3djl are optimised for mobile play. You can access them through the mobile browser or download the dedicated 3djl app for a smoother experience. See the App page for download details.

Slot games on 3djl use Random Number Generator (RNG) technology, which ensures that each spin outcome is completely independent of the previous one. No outcome can be predicted or influenced. Gaming does not guarantee winnings — please play within your means and use the responsible gaming tools available in your account settings.
VIP

VIP Program

Every bet you place on 3djl — sports, casino, or slots — contributes points toward your VIP tier. Higher tiers unlock better benefits. Visit the VIP page for a full breakdown of the tiers and what each level includes. Points start accumulating from your very first bet after registration.

Point expiry policies are described on the VIP page. Staying active on the platform is the best way to maintain and grow your VIP status. If you have specific questions about your current point balance or tier, contact [email protected] with your account details.
Security

Account Security

3djl uses SSL/TLS encryption on all connections so your data is protected in transit. OTP verification is required for logins from new devices, and passwords are stored using secure hashing. Sessions also time out automatically after a period of inactivity. You can further protect your account by choosing a strong, unique password.

Contact [email protected] immediately. Include your registered mobile number or email and a description of what you noticed. The team will review your account activity and can temporarily restrict access while an investigation is carried out. Change your password as soon as you regain access to secure your account.

Deposit limits, session reminders, cooling-off periods, and self-exclusion options are all available from your account settings after logging in. These are part of 3djl's responsible gaming tools. If you need help accessing them, contact support or read more on the Responsible Gaming page. 3djl is for players aged 21 and above — please play within your means.
Jump to Section
Popular Topics
Still Have Questions?

If your question isn't covered here, our support team is available 24/7 and can help with account, payment, or gaming enquiries.

About This Page

Getting the Most Out of 3djl

This FAQ is put together based on the real questions Filipino players ask most often about 3djl. Whether you're based in Manila, Cebu, Davao, or Quezon City, the platform works the same way — everything runs in Philippine Peso, and the support team is available around the clock.

Registration on 3djl is straightforward and free. Once your account is active, you can deposit using local Philippine payment channels and start playing across sports betting, live casino tables, and slots. VIP points accumulate from your first bet, so the sooner you get started, the sooner your tier builds. Check the VIP page for a breakdown of what each tier includes.

Important: 3djl is strictly a 21+ platform. Gaming does not guarantee winnings. Only bet with money you can afford to lose, and use the responsible gaming tools in your account settings to keep things in check.

For deposits and withdrawals, 3djl supports Philippine e-wallets and bank transfers in PHP. Credit cards and cryptocurrency are not accepted as payment methods for wagering. The Deposit and Withdrawal pages have the most up-to-date information on currently available channels and processing timelines.

If something isn't covered in this FAQ — or if you need help with a specific account, transaction, or gaming issue — the support team at [email protected] is your best point of contact. They handle everything from login issues and deposit queries to responsible gaming requests and KYC verification assistance.

Quick tip: Before contacting support, check your account notification centre — many common queries (transaction status, KYC progress, VIP tier updates) are updated there in real time after you log in.
Platform Highlights

Why Players Choose 3djl

A quick look at what makes 3djl the platform Filipino players keep coming back to.

Sports Betting for Filipino Fans

PBA, NBA, Boxing, Volleyball, Esports, and major international leagues — all with live in-play markets and real-time odds in PHP.

Explore Betting
Live Casino Around the Clock

Baccarat, Blackjack, Roulette, and Poker — hosted by real live dealers and available any time of day or night.

Start Playing
Hundreds of Slot Titles

Classic reels, video slots, and progressive jackpots — new titles added regularly to keep things fresh for returning players.

See Slot Games
All-PHP Wallet

Deposit and withdraw in Philippine Peso using local e-wallets and bank transfers. No currency conversion, no hidden fees on our end.

Deposit Now
VIP Rewards from Your First Bet

Every bet earns VIP points. Higher tiers unlock better perks, priority processing, and dedicated account support.

View VIP Tiers
Mobile App for On-the-Go Play

Download the dedicated 3djl app for faster login, smoother gameplay, and push notifications for live events — available for Filipino players nationwide.

Get the App

Ready to Join 3djl?

Registration is free and takes just a couple of minutes. Create your account, set your deposit budget, and start playing in PHP today.

Register for Free Log In

For players aged 21 and above only. Play responsibly. Gaming does not guarantee winnings.