1. Introduction
When you use 3djl — whether on our website at 3djl.app or through the 3djl mobile app — you entrust us with certain personal information. This policy tells you clearly what we collect, why we collect it, how we use it, and what rights you have over it.
By registering an account or continuing to use the 3djl platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, please do not use the platform.
2. Information We Collect
We collect personal information in two main ways: directly from you when you interact with 3djl, and automatically through your use of the platform.
Information you provide directly:
- Full legal name, date of birth, and contact details (email address, mobile number) submitted during registration.
- Government-issued identity documents and proof of address provided during KYC (know your customer) verification.
- Payment details associated with your deposit or withdrawal method — such as your registered GCash or Maya account reference, or bank account details used for local transfers.
- Communications you send to our support team, including chat logs, emails, and account-related enquiries.
- Any additional information you voluntarily provide to us, such as preferred contact times or account preferences.
Information collected automatically:
- Device information — type, operating system, browser, and unique device identifiers.
- IP address and general location data derived from your connection.
- Session data — pages visited, time on platform, game sessions played, and navigation patterns.
- Cookies and similar tracking technologies used to maintain your session and improve platform performance.
3. How We Use Your Information
3djl uses the personal information we collect for the following purposes:
| Purpose | Details |
|---|---|
| Account Management | Creating and maintaining your 3djl account, verifying your identity, and managing your login credentials. |
| KYC & Compliance | Verifying your age (21+), confirming your identity, and meeting obligations around fraud prevention and anti-money laundering. |
| Transaction Processing | Processing deposits and withdrawals in Philippine Peso through your chosen local payment method. |
| Platform Operation | Providing access to sports betting, live casino, slot games, eBingo, and all other 3djl services. |
| Customer Support | Responding to enquiries, resolving account issues, and managing escalations through our support channels. |
| Security & Fraud Prevention | Detecting and preventing unauthorised access, abuse of bonuses, multi-accounting, and other prohibited conduct. |
| Platform Improvement | Analysing usage patterns to fix bugs, improve navigation, and develop features that work better for Filipino players. |
| Responsible Gaming | Monitoring account activity to identify signs of problem gambling and apply self-exclusion or limits when requested. |
We do not use your personal data for any purpose not listed here without informing you and, where required, obtaining your consent.
4. When We Share Your Information
3djl does not sell your personal information to third parties. We share data only in the following limited circumstances:
- Payment processors: Information necessary to process your PHP deposits and withdrawals is shared with the relevant local payment provider. These providers operate under their own privacy frameworks.
- Identity verification services: KYC-related documents may be processed by a trusted third-party verification provider to confirm your identity in line with our obligations.
- Platform infrastructure providers: Technical partners who help us run the platform — such as cloud hosting, analytics, and security services — may process data on our behalf under data processing agreements.
- Legal and regulatory requirements: We may disclose account information to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so, or where we have a good-faith belief that disclosure is necessary to protect the safety of users or prevent illegal activity.
Where third parties process data on our behalf, we require them to handle it securely and only for the purpose we have specified.
5. How We Protect Your Data
3djl uses a range of technical and organisational measures to keep your personal information secure:
- SSL/TLS encryption is applied to all data transmitted between your device and 3djl's servers — this covers logins, deposits, withdrawals, and all account activity.
- OTP (one-time password) verification is used to confirm sensitive account actions, including login from unrecognised devices and withdrawal requests.
- Access controls ensure that only authorised staff with a legitimate need can access your account data, and all internal access is logged.
- Account passwords are stored using industry-standard hashing. We never store plain-text passwords.
- Regular security reviews and monitoring are conducted to detect and respond to potential threats promptly.
Despite these measures, no system is completely immune to risk. If you believe your account has been compromised, contact our support team at [email protected] immediately so we can act quickly.
6. Cookies and Tracking Technologies
3djl uses cookies — small text files stored on your device — to enable core platform functions and improve your experience. The types of cookies we use include:
- Session cookies: Required to keep you logged in during your visit. These are deleted when you close your browser.
- Functional cookies: Remember your preferences, such as language settings and notification choices.
- Analytics cookies: Help us understand how players navigate the platform so we can identify areas for improvement. This data is aggregated and not linked to individual identities.
Most browsers allow you to manage cookie preferences through their settings. Note that disabling essential cookies may affect your ability to log in or use parts of the platform.
7. How Long We Keep Your Data
We keep your personal data for as long as your account is active and for a reasonable period afterward, in line with our legal obligations and legitimate business needs. Specifically:
- Account and identity data is retained for the duration of your account plus the period required by applicable anti-money laundering and record-keeping obligations.
- Transaction records are kept for at least five years following the last transaction, as commonly required for financial record-keeping.
- Support communications are retained for a reasonable period to assist with any follow-up queries or disputes.
When data is no longer needed, it is securely deleted or anonymised so it can no longer be associated with you.
8. Your Rights Over Your Data
You have the following rights regarding the personal information 3djl holds about you. To exercise any of these, contact us at [email protected]:
We will respond to all data rights requests within a reasonable timeframe. In some cases — particularly where legal obligations apply — we may not be able to fulfil a deletion request in full, and we will explain why.
9. Age Restriction
3djl is strictly for players aged 21 and above. We do not knowingly collect personal information from anyone under 21. If you are a parent or guardian and believe a minor has registered an account on 3djl, please contact us at [email protected] immediately and we will investigate and close the account without delay.
Age verification is part of our KYC process and is required before any withdrawal can be processed.
10. Changes to This Privacy Policy
3djl may update this Privacy Policy from time to time as our platform evolves or legal requirements change. When we make material updates, we will revise the effective date at the top of this page. For significant changes, we may also notify you through your registered email address or a notice on the platform.
Continued use of 3djl after a policy update constitutes your acceptance of the revised terms. We encourage you to check this page periodically.
SSL encryption, OTP verification, and strict access controls protect every account on 3djl.
Our support team handles all data rights requests. Reach us any time.
Six Ways 3djl Protects Your Privacy
Here's the short version of what matters most about how we handle data on 3djl.
Every connection between your device and 3djl is encrypted. Whether you're logging in, placing a bet, or requesting a withdrawal, your data is never transmitted in plain text.
One-time passwords add a second layer of security for logins and withdrawals. Even if someone has your password, they can't access your account without your registered mobile number.
3djl does not sell personal information to advertisers or data brokers. Your data is used only to operate your account, process transactions, and improve the platform — nothing else.
You can request access to, correction of, or deletion of your personal data at any time. Contact support and we'll handle your request promptly and transparently.
Full banking credentials are never stored on 3djl's servers. Transactions in PHP go through secure third-party processors — we only keep the reference data needed to match payments to your account.
Age verification through KYC ensures 3djl remains an adults-only platform. We do not knowingly collect data from anyone under 21, and accounts found to belong to minors are closed immediately.
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Your data is protected from the moment you sign up. Create your account and start playing — all in PHP, all built for the Philippines.